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Welcome To The Warranty Period Page

Here, you’ll find all the information you need regarding the warranty durations for each of our brands.

You can now raise your Good Stock here and Warranty returns here online by clicking the hyperlinks.

 

Product Safety Monitoring Statement

Sportline is committed to upholding our responsibilities under the UK General Product Safety Regulations and in Europe, the EU General Product Safety Directive. It is vital that we monitor products in the market for any signs of fault or quality deviation that may require corrective action to prevent harm or injury to end users.

To support this obligation, we appreciate your support in promptly reporting any product safety, quality or warranty-related concerns through the channels that we are able to record and monitor – currently that is the Madison warranty team using the Warranty Returns Creation Form which is monitored by our technical and engineering staff.

Fault resolution through this channel allows us to maintain the high quality and safety standards that make Madison, Sportline and your business together a reliable and reputed supplier of bicycles, parts and accessories. Thank you for your co-operation

 

 

BrandWarranty PeriodDetails
Adventure1 Year WarrantyRefer to Warranty dept. for E-scooters, E-bikes and scooters require Dangerous Goods paperwork for transport
AtranVelo2 Year Warranty2 years from date of purchase to original retail purchaser
GenesisLimited lifetime warranty on frames - Complete bikes and framesets no crash replacement offered to original retail purchaser. Proof of purchase is required for all warranty returns.Components - 2 years from date of purchase to original retail purchaser including non-suspension forks but excluding tyres, tube, brake pads and cables Proof of purchase is required for all warranty returns. E-bikes require DG paperwork for transport.
MadisonLimited Lifetime*We think it’s fair to offer a warranty that lasts the life of the product. Our warranty covers any garment against manufacturing defect & workmanship for the expected lifetime of the product. Simply return the garment through https://www.sportlineb2b.co.uk/warrantyReturn and we’ll replace it with a like for like piece. What’s not covered? We don’t cover damage through ware & tear, negligence, accidents, improper care or natural deterioration of colours & materials. 
M:PartLimited lifetimeProof of purchase and pictures of the concern needed in order to arrange return
NutrakLimited lifetimeProof of purchase and pictures of the concern needed in order to arrange return
RidgebackLimited lifetime on frame and rigid forksAll other components vary by manufacturer, minimum of 2 years. E-bikes require dangerous goods paperwork for transport.
SaracenZenith/Mantra/CR2/CR3/AL Team/ALX - 5 years, Ariel 30/60/JNR/Ariel-E - 3 years, Myst/Myst AL/Ariel 80 - 2 yearsEnd-users purchased direct, please refer to the Warranty department. E-bikes require dangerous goods paperwork for transport.